Your favourite restaurants and takeaways, delivered straight to your door
I was craving a Cheeseburger from Five Guys but didn’t feel like braving the overcrowded streets during Ramadan. Since neither Talabat nor Carriage delivered Five Guys, I decided to finally give Deliveroo a shot (shout out to my girl Sonia for recommending Deliveroo)!
I ordered a Little CheeseBurger (with the works) which cost KD 2/500 and Little Fries which cost KD 1/250. The total for my order was KD 3/750. It was a little bit late, but I didn’t even notice until I got this e-mail… only an hour later!
Next time you order, it’s on us
We’re sorry your order was late – here’s KD 3.750 towards your next one.
Great service matters to us, so we want to say sorry and give you KD 3.750 credit towards your next order. Just follow the link below to add the credit to your account. It will be automatically added when you place your next order and is available for the next 14 days.
Wow! I’ve only ever heard of these things happening and mainly these stories take place abroad (if your pizza is late, it ends up being free, etc…), but never actually experienced it for myself… until now! I’ve shared my disdain for local take-out joints years ago (Nom Nom) and more recently my absolute nightmare of an experience with Carriage (Carriage Sucks!), but that’s all I’ve ever known. It’s unfortunate, but I’ve gotten used to placing and order via Carriage only to have it arrive about a week later and usually missing a few items to boot.
As such, I honestly didn’t even notice that my order with Deliveroo was a little late (because Carriage tends to be very, very, very late), up until they e-mailed me, to not only apologize, but also to give me credit towards me next order (which was the total amount of my “late” order)!
So professional! I mean… is this even Kuwait? Is this even real life? Needless to say, I was not only impressed by Deliveroo, but veritably blown away and will definite, definitely be ordering with them in the future (in fact, I already used up the credit on another order from Five Guys and have been ordering with them on and off throughout Ramadan! btw their Coffee Shake is ah-maze!) ♥